Return & Refund Policy

Last Updated: 23 Feb 2025

Return Rules Summary

• Returns accepted for 30 days

• Customer provides return shipping

• No restocking fee

• No final sale items

At UPOLOS, we want you to be fully satisfied with your purchase. If you need to return an item, please follow these guidelines:

Return Policy for United States

Do We Accept Returns?
Yes, we accept returns for both defective and non-defective products under the conditions below.

Condition of Items

• Items must be in new, unused condition.

• Returns are accepted for products in their original packaging, with tags and accessories included.

Do You Accept Exchanges?
No, we don’t accept exchanges. Please return the item and place a new order.

Return Period

• Returns are accepted within 30 days from the delivery date.

Methods for Returns

• Email: Contact us at support@upolos.com with your order number and reason for return.

• Live Chat: Use our in-store live chat option, accessible from the chat bubble at the bottom left of our website.

Eligibility for Returns

• Only new products are eligible. This includes products that are unopened in original packaging or have never been used.

• Items must be unused and in their original condition.

• Some items, like personalized or custom-made products, may not be eligible. Check the product description for specific eligibility.

How to Return an Item

1. Contact Us: Reach out to us by email or live chat, providing your order number and the item you wish to return.

2. Receive Return Authorization: We will issue a Return Authorization Number along with return instructions.

3. Ship the Item: Send the item back to us following the instructions provided.

   • Unless due to an error on our part or a defective product, return shipping costs are the customer’s responsibility.

Restocking Fee

• No restocking fee.

Refund Policy

What is Refunded?

• You will receive a full refund for the returned item, excluding any initial shipping charges.

• Refunds are processed to the original payment method within 10 business days after approval.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately. We’ll arrange for a replacement or refund.

Order Cancellations

• Orders canceled before shipping are eligible for a full refund, processed within 7-10 business days.

• Total estimated time for a refund is 10 days.

Refund Delays

If 15 business days have passed since approval and you have not received your refund, contact us at support@upolos.com.

Incorrect Contact Information

• If you enter an incorrect email or phone number during your order, it is not our responsibility to rectify issues arising from incorrect details. Please ensure all information is accurate before completing your purchase.

Contact Information

Business Name: UPOLOS
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (334) 930-1998
Business Email: support@upolos.com
Business Address: 17833 Columbia Dr, Castro Valley, California 94552, United States